In three weeks, working well with AI went from the exception to the norm at BCG.
- Management consulting
- Global
- 350 people
- Legal and Risk teams
BCG's Legal and Risk teams work where a wrong answer has consequences. On day one, their biggest problem with AI was exactly that: answers they couldn't trust.
Their Chief Legal Officer and Chief Risk Officer wanted an AI-first mindset, and were already building AI tools for legal work. Usage was high. The open question was whether people's thinking had kept up with the tools.
Around 350 people took 15 Days of AI: fifteen short lessons done on their own work, over three weeks. We measured their AI skill before and after.
The numbers
350
Two teams learned together
People across BCG's Legal and Risk teams, worldwide.
65 to 83
AI skill rose by more than a quarter
Average AIQ out of 100, before and after.
297 of 319
Nearly everyone got better
More than nine in ten improved their score.
6% to 71%
Working well with AI became the norm
The share of people at the top level of AI skill, before and after.
59 to 11
Low confidence almost disappeared
The number of people rating their confidence 2 or lower out of 5.
AIQ is our assessment of how well someone works with AI, scored out of 100. AIQ figures are for the 319 people who took it before and after. The top level is a score of 80 or more.
Where the change was
Average AIQ score in each skill, out of 100. Grey is before, red is after.
Telling AI what you want
Judging what comes back
One thing we learned
The fix for not trusting AI was learning to check it.
The teams that worried most about wrong answers made their gains in the two skills that deal with it: giving AI clear instructions, and judging what comes back.
In their words
“The best legal risk I've taken recently? Investing 15 days in AI. ... What this challenge gave me wasn't a tool, it was a framework.”
Sakshi SethLegal Counsel, BCG“Creating a new habit can be as simple as dedicating just 15 minutes a day for 15 days. ... AI is only as effective as the human directing it.”
Natalie GlickSenior Director, BCG“I completed the 15 Days of AI Challenge for Teams with 100 School!”
Abraham H. SalcedoDirector & Senior Managing Legal Counsel, BCGWant to see what this could look like for your team?
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